A project meant to to renew and upgrade the functionality of South Africa’s Public Protector website has gone wrong and has been temporarily halted a few days after it was launched. The news come to embarrass the big names behind the project – State Information Technology Agency (SITA) and MTN.
In a statement issued today the Public Protector’s office said it recently switched over to a new website “with an improved capacity to carry voluminous files, including investigation reports and annual reports, among other heavy documents.”
The statement added that it has since come to the attention of Adv. Busisiwe Mkhwebane that the new site has kept on going on and offline since its launch last month, leaving members of the public who wish to use the platform to lodge complaints or to access information, distressed.
The site is managed by the State Information Technology Agency (SITA) and hosted by telecommunications network, MTN.
The statement said a tripartite team of technicians from the Public Protector South Africa, SITA and the telecommunications company are working around the clock to fix the problem. The public will be updated as soon as the problem has been permanently resolved.
“We apologise for all the inconvenience caused and humbly request the public to be patient while we address the glitches,” said the Public Protector Busisiwe Mkhwebane. “Members of the public are advised to use alternative avenues such as email, walk-ins, telephone, postal services and outreach clinics to lodge complaints.” She also called on the public to use her office’s social media pages to access any information and any urgent communication.
On checking the old public protector’s site http://www.pprotect.org, we found it up and alive.