As part of the Banking Platform Project, the CBDA is recruiting a Head of the Central Support Services (CSS). The CSS will provide support to Cooperative Financial Institutions (CFIs) and interface between the IT system service provider, SARB, NPS and other relevant stakeholders
Terms of Reference: Head Central Support Services
The purpose of the Terms of Reference is for the appointment of the Head/Director of the Central Support Services (CSS), a component of the Banking Platform Project (BPP). The main function of the CSS Head is to ensure an efficient and effective implementation and management of the BPP, bringing all three (3) components together, that is, the IT managed banking system, the Central Support Services, incorporating CFI support, training and back-office support as well as the connection to the National Payment System (NPS).
Co-operative Financial Institutions (CFIs) are well positioned to enhance access to affordable financial services to the majority of the people that are still unbanked. The success of CFIs, in driving financial inclusion, will thus among other things, depend on the sector’s adoption of a suitable IT based banking system with National Payment System capabilities.
The CBDA is thus taking the lead role, in line with its mandate of supporting, promoting and developing co-operative banking, including deposit-taking co-operatives, to look at ways in which CFIs can implement a banking platform that provides access to the NPS in a cost effective manner. The CBDA has appointed the service provider for a managed IT banking system, and will be setting up a dedicated Central Support Services within CBDA for the implementation of all three components of the Banking Platform Project. It is in this regard that the CBDA requires the services of a seasoned Head of Department with extensive banking experience, a self-starter who will ensure a seamless implementation of the project, interfacing with key stakeholders.
3. Expected Roles and Responsibilities:
The core functions of the CSS are to provide support services to CFIs, thus on and off-site support, call centre support, system training provision, back office support – General Ledger reconciliations, effective management of the NPS connectivity, prudential reporting, business processes alignment and improvement as well as development of new products and services.
In light of the above, the main functions of the CSS Head will include but not limited to the following:
3.1.1 Adequately capacitate CSS with the requisite skills to carry out its mandate, such as
IT / Business Analyst
Training Co-ordinator / Manager
Call Centre Agents
3.1.2 Implement and Manage the IT Banking System Services:
Interface with service provider for the system design, development, testing, acceptance, implementation and support plan;
Oversee the data capturing, cleaning and migration process;
Interface with CFIs for effective transaction cost model;
Ensure business processes alignment and standardisation;
Management of the full banking services including integrated general ledger management, reconciliations and settlements within CFI network;
Oversee effective Management Information System and Prudential reporting;
Develop and improve CFI banking products and services;
Oversee an efficient provision of a full banking system available 24/7;
Keep abreast with, advise on and implement innovative and cost effective banking solutions, services and delivery channels; 3.1.3 Implement and Manage of the Business Support Services:
Set-up the training, support and call centre division;
Oversee training of CFIs at initial take-on and on-going stages;
Oversee efficient management of help desk and call centre;
Oversee on-going business process alignment and standardisation;
Ensure effective disaster recovery and business continuity;
Provide for effective centralised back-office support, including reconciliations, settlements and prudential reporting;
Ensure a central security management function for controlled CFI accounts access;
Facilitate with participating CFIs registration of Secondary Co-operative Bank and its brand;
Investigate implementation of banking delivery channels e.g. ATMs, branchless banking, and make recommendations to the sector through the steering committee.
Continuous interface with participating CFIs, steering committee, and other stakeholders.
3.1.4 Implementation and Management of the National Payment System Services:
Facilitate the acquisition of the sponsoring bank services to access the NPS;
Interface with the sponsoring bank to ensure effective management of the sponsorship, with regard to compliance issues ;
Ensure compliance with all regulatory requirements, PASA, SARB,
Effective management of CFI member account deposits, withdrawals, debit orders, transfers;
Oversee and ensure CFI accounts are reconciled and balanced through the different PCHs and other 3rd party service providers’ balances to that business day’s settlement figures;
Oversee and ensure effective management of inter-bank settlements;
3.1.5 Management of the Business Services Unit:
Manage the CSS efficiently so that performance goals and objectives are achieved;
Coach and advise the team; Identify and resolve any performance issues;
Distribute and control the tasks to be performed by the employees in the unit;
Communicate the strategy, plans and ideas to the CSS staff;
Promote awareness and ensure adherence to all policies & procedures
Effectively manage unit’s budget; Ensure effective management of all contractual agreements with service providers;
Develop and implement a BP marketing plan to achieve contracted member account targets;
4. Skills and Competencies:
4.1 Knowledge of the retail banking environment, including payment systems and have an appreciation of the relevant technologies;
4.2 Insight and understanding of the development and implementation life-cycle of ICT-based services;
4.3 Project management in a multi-party environment;
4.4 Proactive approach / self-starter / self-motivated;
4.6 Strategic and Analytical thinking;
4.7 Problem solving capabilities / attitude;
4.8 Proven leadership capabilities;
4.9 Experience in managing diverse teams;
4.10 Persuading and influencing;
4.11 Presenting and communicating information;
4.12 Ability to work accurately, under high pressure within fixed and short timeframes;
4.13 Result and quality oriented;
4.14 Good negotiation skills;
4.15 Delivering results and meeting stakeholder’s expectations.
5. Educational & Professional Requirements:
Degree in Banking, Accounting and any Finance related qualification or equivalent;
At least 8-12 years of relevant experience in the banking sector;
A masters degree an added advantage;
Sound understanding of corporate law an added advantage;
Above average understanding of the South African National Payment System an added advantage.
It is envisaged that the services of the Head of the Central Support Services will be required for the duration of the project, with the option to extend depending on performance and how the project evolves.
7. Authority and Reporting Structure:
The Head of the Central Support Services will report to the Managing Director of the CBDA and will be required to present reports to the CBDA Banking Platform Steering Committee and CBDA board of directors.
Please forward a detailed CV to attention: Ayanda Radebe, Co-operative Banks Development Agency, 27th floor, National Treasury, Private Bag X115, Pretoria 0001, or hand delivery to 240 Madiba Street, Pretoria 0002, or e-mail to firstname.lastname@example.org
For any clarity please contact Ayanda on 012 315 5924